Do you have a complaint?

At @Home Healthcare we aim to provide you with the best level of professional eye-care service possible. If however you are unhappy with the service provided, please:

In the first instance:

Speak to, email or write to our local @home Dispensing Optician:

Clare Thieme, @home Healthcare, c/o 1, The Avenue, Morfa, Llanelli, Dyfed, SA15 2DP


[email protected]


If you remain dissatisfied:

Please contact our Head Office.  You can contact us by a range of channels:

Customer Care, @home Healthcare, 2a Victoria Buildings, Abercarn, Newport. NP11 5GT  

0333 335 0068

[email protected]

If you continue to remain unhappy with our response:


NHS customers:

You can write to your local NHS Area Team or Health Board. If you are not happy with our response, you can write you your local health board

Alexandra Howells, Chief Executive, Abertawe Bro Morgannwg University Health Board, 1 Talbot Gateway, Baglan Energy Park, Port Talbot, SA12 7BR

Complaints department: 01639 683363/683316

[email protected]


Private customers:  

You can write to the Optical Consumer Complaints Service

Optical Consumer Complaints Service, 2-8 Market Square, Bishop Stortford, Herts, CM23 3UZ

0844 800 5071

email [email protected]

Complaining on behalf of someone else:

Under the Data Protection Act, if you are complaining on behalf of someone else, we need to know that you have their permission to do so.  A letter signed by the person concerned will be needed to progress any adverse incident.


Complaining on behalf of a customer who has died:

You will need, in the first instance, obtain a copy of the death certificate and a letter from the executor of the estate to grant permission to look in to the issue.

If there is no will, the person requesting the information will need to provide a written documentation stating that they are acting as executor.