Do you have a complaint?
At @Home Healthcare we aim to provide you with the best level of professional eye-care service possible. If however you are unhappy with the service provided, please:
In the first instance:
Speak to, email or write to our local @home Dispensing Optician:
Clare Thieme, @home Healthcare, c/o 1, The Avenue, Morfa, Llanelli, Dyfed, SA15 2DP
If you remain dissatisfied:
Please contact our Head Office. You can contact us by a range of channels:
Customer Care, @home Healthcare, 2a Victoria Buildings, Abercarn, Newport. NP11 5GT
0333 335 0068
If you continue to remain unhappy with our response:
You can write to your local NHS Area Team or Health Board. If you are not happy with our response, you can write you your local health board
Alexandra Howells, Chief Executive, Abertawe Bro Morgannwg University Health Board, 1 Talbot Gateway, Baglan Energy Park, Port Talbot, SA12 7BR
Complaints department: 01639 683363/683316
You can write to the Optical Consumer Complaints Service
Optical Consumer Complaints Service, 2-8 Market Square, Bishop Stortford, Herts, CM23 3UZ
0844 800 5071
Complaining on behalf of someone else:
Under the Data Protection Act, if you are complaining on behalf of someone else, we need to know that you have their permission to do so. A letter signed by the person concerned will be needed to progress any adverse incident.
Complaining on behalf of a customer who has died:
You will need, in the first instance, obtain a copy of the death certificate and a letter from the executor of the estate to grant permission to look in to the issue.
If there is no will, the person requesting the information will need to provide a written documentation stating that they are acting as executor.